Terms & Conditions


This website is operated by CUBA TRAVEL AND SCOUTING, a private company based in Los Angeles, California. We offer you our products and services under the following Terms and Conditions. You must please read the Terms and Conditions before using our website for bookings. By making a reservation, you hereby accept the Terms and Conditions. You should not use the website in any way if you do not agree with these Terms and Conditions.


PAYMENT POLICY

Once you have made your reservation, the payment will be deducted from your credit card and you will receive email confirmation of the transaction from us. We accept the following debit or credit cards: VISA and MasterCard. Your payment will be to Cuba Travel and Scouting. The payment will be in the currency selected when you make the booking and will appear on your bill as Cuba Travel and Scouting. Customers with bank accounts outside of Europe could be subject to additional charges for these transactions. Consult your bank for more information.


COMPLAINTS

If you consider that the services offered don’t comply with the agreement between yourself and Cuba Travel and Scouting, or in the case of objections or situations which prevent the normal development of services, you must immediately notify us or talk to our representative in Havana. Our contact details are available in the documents upon your arrival in Cuba. The absence of this immediate notification will limit Cuba Travel and Scouting in the search for a resolution. However, if after having contacted our local representative in Havana, a resolution is not found, you may make a written complaint within 7 days following the end of the service in question. The ability to secure a conclusion to the matter will depend on the definitions and terms of the service provider.


REFUNDS

Refunds will only be made back to the credit card used for your reservation. If for some reason the refund must be made by bank transfer, we will deduct any bank charges associated with this transfer from the refund owed to you. Our aim is to organize the refund within 24 hours after having offered you a resolution to your claim.
Although we strive to guarantee the availability of reserved services, on occasion, errors may occur. Once we realize there is an error, we will do all that is reasonably possible to inform you during the 48 hours before your reservation begins. We reserve the right to cancel your reservation and reimburse you the total amount paid, at no extra charge to you.


SPECIFIC CONDITIONS RELATED TO HOTEL RESERVATIONS

Accommodation and Prices
Hotels will offer accommodation to the person whose name appears in the reservation (the “principal traveller”) and to the exact number of accompanying persons included in the reservation for each room. The principal traveller must be present during the check-in, and all the guests must present a valid passport. Rooms are generally available from 4pm on the day of arrival and check out is no later than noon (midday), on the day of departure.
Normally, rooms feature one or two beds. Additional beds cannot be guaranteed, therefore the maximum occupancy implies that guests will share the available beds, unless the hotel in question is able to offer additional beds on check-in.
All the ages of the guests that are referred to in the reservation are valid for the check-in dates or the beginning of a service.
If you will not arrive at the check-in time (4pm) you must immediately notify us in writing at: cubainfo@cubatravelandscouting.com


SPECIFIC CONDITIONS ASSOCIATED WITH TOURS

Once you have made your reservation, cancellation charges will be applied. The cancellation fee amount depends on the timing of the cancellation and is determined by the execution supplier. Look under cancellations for more specific information.


PAYMENT POLICY

Payment in advance must be made for the tour and the prices are listed in US Dollars. At your request, and through our website, our travel consultants can assist you with offering alternative forms of payment: credit cards (VISA, MasterCard). Payment by bank transfer is also possible. For the few publicized tour that require payment in Cuba, the prices will be listed in Cuban Convertible Pesos (CUC) and payment must be made in CUC in cash to our Cuba Travel and Scouting representatives in the destination.
*The return of administrative fees or credit card fees will not be reimbursed.


GENERAL CONDITIONS

You agree to be subject to the following obligations, including and without limitation:
You assume financial responsibility for all the transactions made in your name or your account.
For any purchase, you must be at least 18 years’ old and to be able to make the purchase for personal use and have the legal capacity to make the transaction. You guarantee that all the information you submit is true and exact.
To submit incorrect credit card information, or an incorrect billing address for credit cards, or an incorrect amount to be debited could result in delays in the sending of your travel documents and an increase in price. Please ensure that the information you submit corresponds to that which appears on your bill from your credit card. We also reserve the right to cancel your reservation after your transmission if the payment is not forthcoming, or if you submit incorrect information about the ownership of the card.
You may not modify, copy, transmit, distribute, sell, exhibit, sublicense, nor reproduce the website nor its contents in any way, except in case of the need to make copies for your personal use, and without commercial intent.
The information and/or prices that are shown on the website are updated on occasion, and therefore, may have varied by the time you come to make your reservation for your vacation, or make your plans. Unfortunately, although we make every effort to ensure the accuracy of all this information and prices, sometimes errors are made. However, you must ensure that you revise all details of your vacation or trip that you select (including the prices) at the moment of making the reservation.
The website is offered in the state and availability at the moment of access. We do not accept any responsibility related to your ability to access or use the website in any moment, nor in the case of any interruption to your access or use, nor in any errors made when making a transaction. We guarantee that the Site is free from information viruses and other properties that may cause loss or damage.
If you are a citizen of the United States of America, it is your responsibility to obtain the pertinent documentation required by the Government of the United States of America for travel to Cuba. Cuba Travel and Scouting does not assume responsibility of any type if you do not obtain the pertinent documentation prior to your trip to Cuba. Cuba Travel and Scouting will be responsible for any fine or demand made by the Treasury Department of the United States of America resulting from your trip to Cuba.


SECURITY

You are totally responsible for the content sent to our sites, especially, but not limited to, your comments about the products or commercial services. It is totally prohibited to send or transmit to our sites (i) any threatening, defamatory, obscene, pornographic information or other material or content that violates advertising rights and/or privacy rights or that violates any law; (ii) any material or commercial content, including but not limited to, the solicitation of funds, advertising or marketing of any product or service; and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or any other proprietary right of any third party. You are fully responsible for any damages resulting from any violation of these restrictions, or any other harm resulting from your sending content to our sites.
You acknowledge that Cuba Travel and Scouting can exercise its rights (eg, publish, delete) any content received from you, without you being notified of our actions.


RULES AND RESTRICTIONS OF SUPPLIERS

We operate both as an intermediary agency and as a supplier. This means that where we act as an intermediary agency we are a public agent for third party suppliers such as tour operators, hotels, car rental companies, carriers, airlines etc. This means that the contract for the product is between you and the supplier. However, we assume liability to you, if we have been negligent, we have misrepresented important information, or have been in breach of any other relevant law.


ESTABLISHMENT OF CONTRACT

There will be no contract between you and Cuba Travel and Scouting nor its affiliates, for the sale made to you of any product unless Cuba Travel and Scouting accepts your reservation via email confirming your reservation and communicates to you a unique confirmation code. Acceptance will be deemed complete and will be deemed effectively communicated to you, for all purposes, at the time that Cuba Travel and Scouting sends you the email, regardless of whether you receive it or not.


ACCURACY OF INFORMATION

CA Cuba Travel and Scouting have taken reasonable care to ensure that the content of the website, including all hotels and tour information is accurate. Cuba Travel and Scouting publishes such information in good faith. No warranties or promises are made and/or statements of any kind, either express or implied, regarding the accuracy of any information contained in this site or its nature, quality, reliability, or any other service offered by us or our name, and we do not undertake to update this information. You use this site at your own risk. All general information provided by this site is provided for guidance purposes only and is subject to change at any time. We recommend checking with the destination, your embassy, or tourist office to confirm that these guidelines are updated. In particular, with respect to visa and passport requirements, Cuba Travel and Scouting does not guarantee the shipment of any passenger whose passport is not valid, or who does not comply with the visa requirements of the destination, nor guarantees the effect on vehicle hire or other vehicles on customers who do not have a valid driver's license or other necessary documentation.


USE OF PERSONAL DATA

Cuba Travel and Scouting makes every effort to ensure that the information you exchange with us online, including personal data and information from your credit card, be treated with all possible security to protect the information sent from your browser to our systems.


SOFTWARE AVAILABLE ON THIS WEBSITE

Any software made available for download from this website ("Software") is copyrighted by Cuba Travel and Scouting and its Affiliates, and/or our respective suppliers. The use you make of such software is governed by the final consumer license agreement, if there is one, which accompanies, or is included in the Software (License Agreement). You may not install or use any Software that is accompanied by, or includes a License Agreement, unless you first accept the terms of the License Agreement. In the case of any Software made available to download from this Website without a License Agreement, we will give you, the user, a limited, personal, non-transferable license to use the Software on display or other type of use of this Website in accordance with these terms and conditions, and for no other purpose.


LIABILITY RESTRICTIONS

Under no circumstances shall Cuba Travel and Scouting or its subsidiaries or partners be liable for any delays, accidents, losses, changes of schedules, damages (whether direct, indirect, punitive, incidental, special, significant, or otherwise) because of, or in any way related to, the use of, or inability to use, this website, or any other information, software, products or services obtained through or otherwise linked to this Website, in each case regardless of whether such damages are based on contract, violation, strict liability or other theories of liability.


LINKS TO THIRD PARTY SITES

Our website contains links to websites operated by third parties outside Cuba Travel and Scouting. These hyperlinks are provided for your reference and convenience. Cuba Travel and Scouting does not own or control the content of such websites and is not responsible for their content or for the uses you make of them. Cuba Travel and Scouting does not identify with the content of any such websites. The inclusion of links to such websites on our websites does not imply any endorsement of the content of those websites or any control over them or their operators by Cuba Travel and Scouting.


ELECTRONIC COMMUNICATION

You communicate electronically with Cuba Travel and Scouting when you access our sites or when you send us emails. You consent to receive messages from Cuba Travel and Scouting electronically and by fax. We will contact you by posting notices on this site, or by email. You agree that all notices, disclosures, agreements and other communications that we provide electronically satisfy any legal requirements that communications be in writing.


AREA OF JURISDICTION - GOVERNING LAW

These terms and conditions are subject to the laws of the United States of America.


COMPLETION SUBJECT TO APPLICABLE LAW

The fulfillment of this agreement by Cuba Travel and Scouting is subject to existing laws. Nothing contained in this agreement/text abolishes the rights of Cuba Travel and Scouting to comply with legal requirements or requirements relating to your use of this website or information provided to or collected by, Cuba Travel and Scouting with respect to your use of this site.


SEPARABILITY

If a court of competent jurisdiction determines that any provision of this agreement/text is invalid or unenforceable as provided by applicable law, the remaining provisions of this agreement shall remain in full force and effect. Any provision of this agreement is deemed void or unenforceable as required by applicable law, including but not limited to, the warranty disclaimers and liability limitations set forth above, and will be deemed superseded by a valid, enforceable provision to effect that comes closest to the intent of the original provision.


FORCE MAJEURE

If, as a result of Force Majeure, Cuba Travel and Scouting is obliged to curtail, alter or cancel a reservation and/or any of the services agreed, the partner and/or customer will not be entitled to claim compensation for any losses caused by the above restriction, alteration or cancellation. The term "Force Majeure" includes, but is not limited to, Acts of God, natural disasters, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal authority, legislative authority, military authority or otherwise, strikes, industrial action or any other reason beyond the control of Cuba Travel and Scouting.


CHANGES TO THESE TERMS AND CONDITIONS OF USE

Cuba Travel and Scouting reserves the right to make changes to these Terms and Conditions of Use at any time. This agreement cannot be modified in any way without prior consultation and agreement with Cuba Travel and Scouting.


ENTIRE AGREEMENT

These Terms and Conditions of Use contain the entire agreement between Cuba Travel and Scouting and the Customer and replace any prior understanding or agreements (whether oral or written) on the subject, and cannot be corrected or modified unless expressly agreed in writing with Cuba Travel and Scouting.


COMPENSATION

You agree to defend and indemnify Cuba Travel and Scouting and its affiliates and/or their respective suppliers and any of its officers, directors, employees and agents, from and against any claims, causes of action, demands, judgments, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including, but not limited to, reasonable legal and accounting fees, taxes by third parties due to your breach of this agreement or the documents referenced herein; your violation of any law or the rights of third parties; or your use of this website.


DISCLAIMER

The information, products and services on this website may have inaccuracies or typographical errors. Changes are made periodically to the information presented on this website, and Cuba Travel and Scouting its affiliates and/or its respective suppliers may improve and/or make changes to this website at any time. Cuba Travel and Scouting, its affiliates, and/or its respective suppliers do not announce the suitability of information, products and services included on this website for any purpose. All such information, products and services are provided without warranty of any kind. Cuba Travel and Scouting, its affiliates, and/or its respective suppliers make, therefore, disclaimer of warranties and conditions with regard to this information, products and/or services, including all subsequent warranties and conditions of marketing, fitness for a particular purpose, ownership and non-violation.
Under no circumstances is Cuba Travel and Scouting its affiliates, and/or its respective suppliers liable for any direct, indirect, punitive, secondary, special or significant damage, motivated by, or somehow related to, the use of this website, or delays or inability to use this website, or any information, products or services obtained through this website, or otherwise motivated by using this web site, whether based on contract, breach, strict liability or otherwise, even if Cuba Travel and Scouting its affiliates, and/or its respective suppliers have been informed about the possibility of damages. Carriers, airlines, hotels, car rental companies and other providers that offer travel services, or otherwise, on this Website are independent contractors and not agents or employees of Cuba Travel and Scouting.
Cuba Travel and Scouting is not responsible for acts, errors, omissions, declarations, warranties, breaches or negligence by any such supplier or for any personal injury, death, property damage, or other damages or expenses by these motives. Cuba Travel and Scouting and the affiliates of Cuba Travel and Scouting are not responsible and will not return money in case of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and will not be responsible for any additional expenses, omissions, delays, rerouting or other acts of government or other authority.



PRIVACY POLICY


THIS WEBSITE IS OPERATED BY CUBA TRAVEL AND SCOUTING. We are committed to protecting your privacy, and take our responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.


CUBA TRAVEL AND SCOUTING E-MAIL UPDATE SERVICE

By joining the CUBA TRAVEL AND SCOUTING email update service, we will email you our latest news and (advanced) information regarding special offers. You will need to provide us with your name and email address if you wish to subscribe to this service. You can opt out at any time by sending an email.


COMPETITIONS / CAMPAIGNS

When you participate in a CUBA TRAVEL AND SCOUTING competition or other promotional offer, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. Occasionally we’ll ask you to email us with your opinion on a particular subject, and may publish a selection of these comments on our website. However, if you advise us that you do not wish to have your comment and name published, we will not do so.


SITE TRACKING

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to our websites. This software does not enable us to capture any personal identification information.


SECURITY TO PROTECT YOUR INFORMATION

When you book with us, we use secure server software (SSL version) which encrypts all information you input before it is sent to us. Furthermore, in compliance with all applicable data protection and confidentiality laws with regard to all received customer data, we follow strict security procedures in the storage and disclosure of information which you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.


COOKIES

Cookies are small pieces of information that are stored by your browser on your computer's hard drive, and enable CUBA TRAVEL AND SCOUTING to provide features such as remembering your address, so that you don't have to re-enter it each time you book with us (this service is opt-in). Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie, you can use most of the features on the web site. Our cookies do not contain any personal identification information.


DISCLOSURE TO THIRD PARTIES

CUBA TRAVEL AND SCOUTING does not sell, trade, or rent your personal information to others. We never disclose information about a passenger to any other person or organization without your consent unless there is an emergency situation that requires it or we are legally required to do so. CUBA TRAVEL AND SCOUTING reserves the right to pass your information on to trustworthy third parties that we use for the provision of certain services, for instance, those allowing CUBA TRAVEL AND SCOUTING customers to book hotels, flights and car hire services quickly and easily by transferring details from the CUBA TRAVEL AND SCOUTING booking form to our partners' booking forms. CUBA TRAVEL AND SCOUTING may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal identification information.


YOUR CONSENT

By using CUBA TRAVEL AND SCOUTING websites, you consent to the collection and use of this information by CUBA TRAVEL AND SCOUTING in the ways described above. If you have any further questions about our privacy policy or its implementation, please contact us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.