Cancellation Policy


TOUR CANCELLATION POLICY

The following cancellation policy applies once you have paid for your tour package reservation: If you cancel your reservation 25 days before your planned arrival date we will reimburse you with the total sum of money already paid, less an administrative charge equivalent to 3% of this sum; a minimum fee of 20.00 US Dollars applies. If you cancel your reservation between 24 and 15 days before your planned arrival date, we will reimburse you with 50% of the total money already paid. If you cancel your reservation within the 14 days before your planned arrival date, there is no reimbursement: The penalty is 100%.


HOTEL & ACCOMMODATION CANCELLATION POLICY

Reliable and descent hotels in Havana are hard to find these days.
The recent heavy influx of tourism to Cuba is more than Havana hotels can handle. This is why we feel the need to have strong hotel cancelation policies:

  • If you cancel hotel reservations or a “casa particular” (Cuban airbnb) more than 15 days prior to your check-in date, we will reimburse you 100% of the money already paid less an administrative charge equivalent to 3% of this sum; a minimum fee of 20.00 US Dollars applies.
  • If you cancel your hotel or “casa particular” reservation between 15 and 4 days prior to your planned arrival date, we will reimburse you with 50% of the total money already paid.
  • If you cancel your hotel or casa particular” reservation within 3 days prior to your check-in date, or if you do not check-in on your arrival date (a no show), we will not reimburse any money: the penalty is 100%.
  • Unforeseen departures that have not been previously negotiated with the hotel will be penalized and the client will be billed the room rate established in their contract for one night according to the season and plan of the hotel.